Product Warranty & Returns Policy
At JH Market, we are committed in providing our customers the highest quality New Zealand approved LED products at the best price.
Returned goods and reimbursement requests
Returned Goods:
Any returns due to standard change of mind, not being suitable or if the job did not go forward, must be within 30* days of purchase.
The value of the goods will be applied as a store credit to the account within 24 hours of any return or order cancelation arriving at our warehouse and you will receive an automatic notification email. This store credit can be used on purchases immediately.
Reimbursement Requests:
For reimbursement requests, please email mrussell@jhmarket.co.nz directly with the following information:
1. Company name2. Mobile number
3. Order number
4. Reason for refund
Refund requests will be assessed to ensure stock has been returned and/or order has been cancelled and any of the following applicable fees may be deducted:
- 2% credit card process fee applicable for all orders paid with Visa or Master
- 3% credit card process fee applicable for all orders paid with AMEX
- Shipping cost will be deducted from refund (i.e. shipping to customers and pick up cost
- Restocking fee of 15% will apply
Refund requests will be approved within 5 working days of application, customer will receive an email confirmation, once approved. The transaction will be processed in 21 working days after request has been approved.
Additionally:
- All refund requests must comply with JH Market’s terms and conditions
- Warranty items are limited to replacement or repair only
- Shipping fees will not be refunded if a cancelled order has already been dispatched
- Standard returns must be in resaleable condition, including original packaging
- Customer must be able to provide proof of purchase
- For partial returns any discounts or promotions from order will be deducted and recalculated
Warranty
The warranty service at JH Market is limited to the replacement or repair of products that have become defective under normal usage, as determined by JH Market.
For individual warranty terms please contact mrussell@jhmarket.co.nz or refer to our website.
You do not need to return any warranty items under $100. Just send us a photo or video showing the issue to get your replacement.
For all other claims, if we determine that the faulty items need to be returned, we will arrange free pick-up of the faulty items before we send out replacements.
Warranty claims can be made in-store, online, over the phone or via email on mrussell@jhmarket.co.nz. All online enquiries will be answered by our customer service staff within 24 working hours.
All clearance/warehouse/final sale products are not eligible for return, refunds or return to store credit once sold.
Important Points to Note:
- It is the customer’s responsibility to keep the faulty product until the warranty claim is finalized. Any loss or further damages will void the warranty
- It is the customer’s responsibility to keep the original invoice for warranty purposes. Any loss of sales proof will void the warranty claim
- If the customer can’t provide evidence of the faulty product, it is up to the customer to purchase the replacement product, which will be dispatched with free shipping and free faulty collection. Once the faulty product is returned and identified, reimbursement will be made
- For all JinHang Lighting products, the light fitting will only be compatible with its driver in the package. Any issues as a result of using a different driver with the light fitting will void any warranty claim
We highly recommend our LED lighting products are installed by licensed Electricians with a standard plug base. For LED tube installation, the old fluorescent batten fitting must be modified to a LED fitting with standard warning sticker, before installing the LED tube, performed by a licensed Electrician.
Warranties are not transferable.
Damaged Goods During Delivery
For all damaged goods during delivery claims, it MUST be lodged within 5 WORKING DAYS after the receiving the goods. Any damage or modification acted by customer will void the warranty.
For further information regarding Product Warranty & returns, contact our JH Market Office at 0800 748 848.
Our Price Beat Guarantee
We won't be beaten on price! If you find a cheaper price on an identical stocked item, we'll beat it by 10%!*
*T's & C's
The competing product at a lower price must be identical and:
- of the same manufacturing process and backed by the same warranty period
- currently advertised, in stock and available for shipment or pickup from a New Zealand based warehouse
- backed up documented proof of product and price
- not part of any liquidation sale