Get in touch with our team
Support at VegaStars is available to help with account questions, payments, technical issues or general feedback. Contact our team via live chat, email or phone for fast assistance. Provide your account ID and a brief description of the issue so we can help quicker. We aim to respond promptly and guide you through verification, withdrawals, deposits or platform faults. Check the Help centre for FAQs and step-by-step guides.
| Department | Contact |
|---|---|
| Customer support | Live chat & email: [email protected] (account help, verification, technical) |
| General enquiries | Email: [email protected] (billing, feedback) |
| Affiliate enquiries | Email: [email protected] (partnerships and tracking) |
| Phone | +64 9 379 4821 (call line for Vega Stars account queries) |
| Working hours | Mon-Fri, 09:00-18:00 NZST |
Email Support
Email is the preferred contact method for detailed requests, account issues or any case needing explanations or documents. Please use a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to help speed resolution. Allow time for review after you send complete information to avoid unnecessary follow-ups.
Contact Form
Name Email Message Send messageResponse Time
VegaStars support aims to respond promptly. Most enquiries are answered within one business day, while more complex issues - for example identity checks or payment disputes - may take longer depending on their nature. Vega Stars will keep you updated on progress and provide an estimated timeline where possible. Use live chat for urgent matters or email for full case handling.
Feedback
Help us improve VegaStars. Share feedback, suggestions or ideas about the site, games, payments or promotions via live chat or email. All feedback is reviewed carefully and used to improve the service and user experience. Tell us what worked, what didn’t and any ideas for new features - we value every message and act on useful suggestions promptly at Vega Stars.