User Privacy Policy
VegaStars takes your privacy seriously. This Privacy Policy explains how we collect, use and protect personal information when you use our site and services. It describes the types of data we gather, how that data is processed, the rights you have over your information, and the controls available in your account. Read this policy to understand how we handle identity, technical and transactional data, and what steps we take to keep your information secure while you use our services in New Zealand and elsewhere.
Types of data we collect
Personal data
Name, email, phone number, date of birth, address and identity documents provided for verification and account setup.
Technical data
IP address, device type, browser, OS, session logs, and connection data used for access, security and fraud prevention.
Transactional data
Deposit and withdrawal records, payment method details, transaction history, bet and game activity, and account balance movements.
How we use your information
Service delivery
Process registrations, manage accounts, enable deposits and withdrawals, and provide gameplay and customer support.
Compliance and safety
Perform identity checks, KYC, anti-money-laundering controls and age verification as required by law and our terms.
Operational purposes
Detect fraud, investigate incidents, maintain service integrity and send important account notices.
Data protection and security practices
Technical safeguards
We use encryption for data in transit and storage, access controls, and routine security reviews to protect information.
Access controls
Staff access to personal data is restricted and logged. Only authorised personnel handle verification and payment files.
Cookies and tracking technologies
Purpose
Cookies and similar technologies support login sessions, remember preferences, measure site performance and analyse usage patterns.
Choices
You can manage cookie settings in your browser. Disabling certain cookies may affect functionality and game access.
User rights
Access and correction
You may request a copy of personal data we hold and ask for corrections to inaccurate information via account settings or support.
Deletion and restriction
Requests to delete or restrict processing are handled in line with legal obligations. Some data may be retained for compliance or fraud prevention.
Data sharing and third parties
Service providers
We share information with payment processors, KYC vendors, game providers and analytics partners to deliver services and comply with obligations.
Legal and safety disclosures
Data may be disclosed to law enforcement, courts or regulators if required by law or to protect the safety and rights of accounts.
Policy updates
Changes
We may update this policy from time to time. Material changes will be communicated via the site or account notifications. Check your account settings for the current policy.
Contact and controls
Managing your data
Use your account settings to view and update personal details, or contact support for specific privacy requests. Vega Stars provides tools to manage consent and preferences.