Responsible Gambling

We take player safety seriously and are committed to promoting responsible play at VegaStars. Our aim is to give you clear tools and practical options to control your activity, protect your account and take a break when needed. This page explains the safeguards we provide, how to set limits, signs to watch for, and how to get help. Use these controls anytime from your account settings or contact our support team for assistance. We encourage sensible limits and prompt action if gambling stops being fun.

VegaStars Responsible Gambling

Our responsible gambling approach focuses on prevention, transparency and player control. Controls are available in-account and through support channels. We make tools visible and straightforward so you can manage play without complexity. See Terms and account settings for the full options and how to activate each tool.

Player Protection Principles

Protection is based on voluntary control, clear limits and immediate access to exclusion options. Personal information is used to verify age and prevent access by underage users. We promote informed decisions and expect customers to play within their means.

Tools to Manage Your Gambling Activity

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits and net-loss caps from your account settings. Limits help control spend and are adjustable; check Terms for any limit-change conditions. Using limits is the quickest way to reduce risk.

Session Time Limits and Reminders

Enable session timers and inactivity reminders to avoid long sessions. Alerts appear during play to prompt breaks and encourage reflection on time spent gambling.

Self-Exclusion and Time-Outs

Temporary time-outs and longer self-exclusion options are available. Self-exclusion prevents access to the account for the chosen period. Contact support if you need help activating these measures.

Recognising Signs of Problem Gambling

Watch for common warning signs: chasing losses, spending more than planned, ignoring bills or responsibilities, borrowing to gamble, hiding activity or mood changes after play. If you notice these signs, reduce limits or self-exclude and seek advice.

Guidance for Staying in Control

Set a strict bankroll, use deposit limits, schedule regular breaks and avoid gambling when stressed or using essential funds. Treat gambling as entertainment, not income. If you struggle to stick to limits, consider self-exclusion or asking a trusted person to help manage access.

Access to Professional Help and Support Organisations

Vega Stars provides links to local support. Key New Zealand contacts include Gambling Helpline NZ - 0800 654 655, Lifeline NZ - 0800 543 354 and The Salvation Army Oasis - 0800 53 00 00. For immediate assistance or to discuss account restrictions, contact our live chat or email support. If you need professional counselling, use the helplines above for referrals and next steps.